I have a bone to pick. With Amazon.
I’ve been shopping on Amazon for years. Add in, the Amazon Prime coupled with 1-Click and well, it’s a mad addiction. I admit I go through phases where all everything is Amazon all the time. And than I won’t order anything for a few months.
Well Thursday I placed an order for a dog collar and harness, a teething stick and cool chew (have I mentioned we have no PetSmart/PetCo/AnyPetStore here in this little town?). I also had to pick up a Kong and Kong Stuff’n.
With Amazon Prime, my order was scheduled to arrive on Monday. I could have paid the $3.99 (each item) extra to have it next day (Friday) but I had a lot of items and it was getting expensive, so free two-day was perfect. I ended up paying with my PayPal debit card since I had about $200 hanging out in there, waiting for me to spend. I spent $100.00 at Burpee the day before and had $100.00 left for the puppy order. The order on Amazon came to $70.00. So, I had $30.00 left over.
On Friday, I got an email that part of my order had shipped (harness, collar, cool chew) and that my other order was getting ready for shipment. Last night I received an email with a tracking number for the first order. The second order had not shipped. I woke up this morning and checked my email. There was an email from Amazon informing me that my credit card was not authorized. hrmmm? How could that be? *math in the air 200-100-70=30 *
I quickly jumped online to paypal where I saw that my balance was $7.00. I quickly reviewed the recent transaction list and noted that there were 3 from Amazon. The first was for shipment number 1. The next two charges were for the same amount, the amount of shipment two. So, they charged my card TWICE and THEY WON’T SHIP MY SHIT!
After 20 minutes I located a number to call their customer service line. I explained the entire situation. I was really patient. And waited for the phone representative to find some information for me. She came back and told me that after speaking with her supervisor, I had to contact Paypal and tell them to authorize the payment to Amazon. I explained nicely that the payments WERE AUTHORIZED and that I was LOOKING AT THE SCREEN WITH MY EYES AND COULD SEE TWO PAYMENTS FOR THE SAME OUT, WHICH WERE COMPLETED TO AMAZON!! Paypal sent MY MONEY! I don’t have the money.
She than tells me that they can charge my card again?
HUH!? NO YOU CAN’T! See NOW, I don’t have the MONEY ANYMORE because YOU TOOK IT TWICE! Now I have $7.00, which ain’t gonna buy me shit.
So then she comes back with, “it will take 3-5 days to reverse the other charges and you can wait until they are reversed and then call us up and we’ll charge it again and send it to you”.
3-5 days? But I want SECOND DAY SHIPPING! I want my fucking KONG TOYS! Does she not understand that I have an adorable little puppy who wants to suck out a little kong nugget from a kong toy? My god.
At this point I was just like ya know, cancel my order. Instead she told me she could upgrade me to next day shipping for free. No, CANCEL MY ORDER! Next she could take $5.00 off. And now it’s like, you are going to bust your ass to save this order with upgrades and money off, and all I need you to do is just fucking FIX WHAT’S BROKEN! I don’t need overnight shipping. I just want my stuff when I should have my stuff. But apparently THAT was not possible. So I’m waiting until Monday to see what happens.
After a long and exhausting 30 minute phone call, where nothing was accomplished, I told the customer service representative (who was a very LOVELY WOMAN and quite nice to me) that I was really sorry for being a cunt-muffin to her but Amazon is a FUCKING ASSHOLE!